Frequently Asked Questions

Manufacturing

How does pricing work?

We made the process simple because life’s complicated enough. When it comes to pricing your quote, there are five things we consider:
1. Quantity
2. Garment Style
3. Color
4. Ink Colors on Front/Back
5. Printing Method

Pro Tip: If you’re looking to save money, limiting your ink colors, increasing your order quantity, or selecting a different garment style may lower your cost pretty significantly.

How does sizing work?

Garment sizing varies by manufacturer and style. The best thing to do is request a spec sheet on the specific garment(s) you are interested in! You can email us today at [email protected]

Can you print trademarked material?

Unfortunately, that’s a big no! We’ll go to the moon and back for our customers, but knowingly printing trademarked materials is highly illegal. We love you, but not enough to do hard time! That said, every customer is responsible for ensuring the originality of their design, and we accept zero liability for the printing of trademarked materials. ‍ If you’re having trouble figuring out a design, or want to create something inspired by a design or look you saw elsewhere, our graphic artists love a good project and are more than happy to help.

How do you print your custom t-shirts and apparel?

Currently we are using plastisol heat transfers that we order in and use a heat press to apply. This process eliminates the need for the harmful chemicals in the shop!

ordering

What is the turnaround time for my order?

Once order is approved and finalized by the customer, the job is completed between 7-10 business days.

What is your minimum order requirement?

Just 24 pieces! 24 per garment, per design.

Can I select different styles/sizes of garments in the same order?

Yes, of course!

What are your printing dimensions?

Standard Left Chest = 3-4″w x proportional height Standard Full Front/Full Back = 12.5″W x proportional height (14.5″H MAX) Standard Pocket = MAX 3″W x 3″H

In what format should I send my design?

We prefer artwork in AI, PSD, EPS, or PDF formats. However, in some cases a large JPG (300+ DPI) will work. Please see our art guidelines for more information.

general questions

What is your return policy?

We cannot accept returns on customized orders unless there is a printing error that differs from the approved design proof. If a printing error does occur, The Hero Image will happily reprint your order or give you a full refund on your purchase. ‍ If you have any questions about our products or services, don’t hesitate to call us at 270.991.2077